Cyclical Repairs and External Decoration

1.0 Purpose
1.1. To carry out external repairs and full redecoration to all Council‑owned dwellings and communal blocks, ensuring asset protection, extended component life and improved resident satisfaction.
1.2. Property Types
• Houses
• Bungalows
• Low/medium-rise flat blocks
• Communal internal areas
• Outbuildings, garages and associated structures
1.3. Key Qualis Property Solutions Responsibilities
• Pre‑works survey including checking services, access, and condition.
• Tenant liaison: letter drop 14 days before works, appointment management, vulnerable tenant support.
• Resident liaison/communication.
• Identify asbestos or suspect materials.
1.4. Contractor Responsibilities
• Full protection of tenant property and gardens.
• Safe working methods and full compliance with Health & Safety and Asbestos regulations.
• Quality control: schedule of condition, photographic evidence, handover pack.
• Communal works to be undertaken efficiently to agreed times, to reduce inconvenience to communities.
2.0 Performance Management
2.1 KPIs will include:
• Tenant satisfaction
• Cost estimate accuracy (within 10%)
• Complaint management
• Health & Safety compliance
 
3.0 Technical Requirements
3.1 External repair specifications covering:
• Timber (new/previously coated) Inc. fences, gates, external joinery
• Metal (new/previously coated) Inc stairs, railings, gates
• PVCu cleaning
• Internal plaster surfaces (Communal only)
• Woodstains, gloss systems, opaque systems
• All previously painted external surfaces
• Windows, doors, frames (timber, metal, PVCu)
• Bargeboards, soffits, fascias
• Rainwater goods (gutters, downpipes, hoppers)
• Masonry (brick, render, texture coatings)
• Balconies, balustrades, handrails
• Minor roof repairs (tile replacement, flashing repairs)
• All works must comply with British Standards, manufacturer guidance.
3.2 Internal repair and redecorating specification: (communal only)
• Ceilings
• Walls
• Woodwork
• Metalwork
• Stair...