Home Modernisation & Refurbishment Works Contracts

Ongo Homes Ltd is considering the procurement of a multi supplier delivery arrangement to support the delivery of its planned Kitchens & Bathrooms Programme across its housing stock within North Lincolnshire.
The programme forms part of Ongo's wider asset investment and Decent Homes delivery and is expected to include:
• Replacement of kitchens and bathrooms
• Associated electrical upgrades and rewires where required
• Works to both tenanted and void properties
• Ancillary and ad hoc internal refurbishment works
Works will be delivered within occupied homes as well as void properties, requiring a strong focus on:
• Resident communication and engagement
• Minimising disruption
• Safe and compliant delivery
This includes a requirement for Tenant Liaison Officers (TLOs), clear communication, and adherence to defined service standards and timescales.
The authority's objective is to appoint up to three delivery partners under a measured term, call‑off arrangement, enabling:
• Flexible allocation of work packages
• Performance‑based delivery
• Improved resident and customer outcomes
The programme may also be used to support wider property improvement requirements, including damp and mould remediation and related works.
A strong emphasis will be placed on:
• Resident experience and satisfaction
• Social value delivery and local impact
• Environmental sustainability and responsible sourcing
• Robust contract management and performance monitoring
• Value for money across the contract term
These expectations will be embedded into contract management arrangements, including KPI monitoring and reporting.
• Commercial Tool: Stand alone multi supplier contract with allocation based on ranking and performance - not reopening of competition.
• Total Value (estimated): The estimated total contract value is expected to be in the region of: £35-40m over the full contract term (indicative only).
• The value in any future Tender Notice will represent a maximum estimated value only,...