Provision of Print, Mail Fulfilment and Document Consolidation Services for Council Tax, Business Rate and Benefits Communications

Provision of Print, Mail Fulfilment and Document Consolidation Services for Council Tax, Business Rate and Benefits Communications. Caerphilly County Borough Council is seeking to engage with the market to understand the availability of solutions and suppliers capable of delivering document consolidation, print, mail fulfilment and associated services for Council Tax, Business Rate and Benefits communications.
The Council currently issues approximately 75,000 annual Council Tax bills, 16,500 Benefits notifications and 5,000 Business Rate bills each year. The existing arrangement for merging annual Council Tax bills and Benefits notifications has expired and the Council is exploring options for a replacement service.
As part of this engagement the Council is also looking for an expanded solution to consolidate, print and mail daily/weekly Council Tax and Benefit documents.
The daily/weekly volumes are…(excludes annual bills and Benefit Notifications)
• Council Tax circa 100,000 documents each year
• Benefits circa 47,000 documents each year
The aim is to deliver a single, coherent communication pack that improves customer understanding, lowers postage and fulfilment costs and supports operational efficiency.
Project Objectives
The Council is seeking market input regarding solutions that can:
• Merge annual Council Tax bills with Council Tax Reduction and Housing Benefit notifications into a single mail pack.
• Print and despatch annual Business Rate bills
• Reduce printing, postage and fulfilment costs through document consolidation.
• Improve customer experience and reduce avoidable customer contact.
• Ensure compliance with statutory requirements relating to Council Tax billing and Benefits notifications.
• Support secure handling of personal data and compliance with GDPR requirements.
• Explore opportunities to extend services to other Council departments requiring bulk print and mail services. Potential Scope
The Council wishes to understand supplier...