Technical Implementation Partner & Business Change Partner for Donor and Session Programme (DASP)

NHS Blood and Transplant (NHSBT) is progressing the Donor and Session Programme (DASP), a strategic digital transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.
To deliver DASP effectively, NHSBT has already undertaken, or is currently undertaking, separate procurement activity for key programme partners and the CRM Platform/Donor Platform. NHSBT is now commencing preliminary market engagement for the next phase of delivery, relating to the proposed appointment of a Technical Implementation Partner (TIP) and a Business Change Partner (BCP).
The Technical Implementation Partner is expected to support the technical implementation of the selected CRM Platform/Donor Platform and associated digital ecosystem. This may include activities such as solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness.
The Business Change Partner is expected to support the business change, adoption and operational transformation required to enable successful implementation of DASP. This may include activities such as stakeholder engagement, change impact assessment, operating model design, communications, training, adoption planning, business readiness, benefits realisation and transition to business-as-usual.
At this stage, NHSBT’s current intention is to run one procurement exercise covering both the TIP and BCP requirements. This may include separate lots, workstreams or other procurement structure within a single procurement process. However, this position is subject to market engagement and may change before publication of any Invitation to Tender. NHSBT may decide to procure the TIP and BCP requirements together, separately, by lots, or using another structure where this is considered appropriate and in the best interests of the programme.
The...