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Germany – Software support services

Original title (German): Germany – Software support services – 10048442_Microsoft_Unified_Support_Leistungen

Deutsche Gesellschaft Für Internationale Zusammenarbeit (giz) Gmbh · Germany government procurement

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September 28, 2026
Response Due
Active
Status

Opportunity Overview

Gegenstand der Ausschreibung sind Leistungen des Microsoft Unified Enterprise Support. Der geschuldete Leistungsumfang gliedert sich in folgende Leistungsblöcke: Leistungsblock A - Foundational Services Leistungsblock B - Enhanced Solutions: Enhanced Designated Engineering (EDE) Maßgeblich ist die als Anhang 1 zur Leistungsbeschreibung beigefügte "Unified Enterprise Support Services Description (USSD)", deutsche Fassung (Stand: November 2025). Die USSD gilt ergänzend für die nähere Ausgestaltung der o.g. Leistungsblöcke, insbesondere hinsichtlich Service Levels, Schweregraden, Reaktionszeiten und Leistungsbedingungen. Die AN stellt sicher, dass die Leistungserbringung unter Nutzung der originären Microsoft-Support- und Eskalationsstrukturen erfolgt.

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Solicitation Details

Issuing agencyDeutsche Gesellschaft Für Internationale Zusammenarbeit (giz) Gmbh
CountryGermany
CategorySoftware Development
PublishedSeptember 07, 2026
Procurement stageRequest for Proposal (RFP)
Response dueSeptember 28, 2026
StatusOpen — accepting responses
Original languageGerman — members read it in their own language
Official sourceView original notice
Last verifiedSeptember 17, 2026

Source: Tenders Electronic Daily (TED), © European Union. Notice content reused under Commission Decision 2011/833/EU; editorial content licensed CC BY 4.0. GlobalGov is not affiliated with the European Union.

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