Digital Transformation for User-Centric Public Services

The development objective of the GovTech Digital Transformation for User Centric Public Services Project for Tunisia is to improve equitable access to and the quality and accountability of selected Social Protection and Education services through a GovTech approach. It has three components. a) User-Friendly Institutional and Digital Delivery Solutions aims to simplify and digitize key administrative service delivery processes and introduce user-friendly institutional and digital solutions to improve user access and experience, and to address the digital divide; It has three sub-components. (i) Improving Social Protection Delivery Efficiency, Accountability and User-Friendliness; (ii) Improved Education Delivery Efficiency, Accountability, and User-Friendliness; and (iii) Improving Access and Quality for All : Digitized Access Points promoting digital inclusion; Second component, Public and Private Sector Capabilities for Speedier and Responsive Service Delivery complements first component by strengthening public and private sector capabilities for speedier and more responsive service delivery, with a focus on the two target sectors and four flagship programs; It has three sub-components. (i) Improving User-Oriented Identification and Interoperability; (ii) Improving Service Performance and Citizen Engagement; and (iii) Strengthening Capacity and Change Management; Third Component, Reinforcing Connectivity in Education and Social Protection for more Equitable Access to and Quality of Services seeks to accelerate implementation of the solutions provided under first and second component by stimulating targeted, efficient and private-sector-driven investments to address current inequitable access to and weak quality of indoor and outdoor connectivity at the level of frontline service providers, especially in the lagging areas.