111 and Integrated Urgent Care Service

NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB), acting as Lead Commissioner, together with NHS Frimley Integrated Care Board as Associate Commissioner, sought to commission a provider for the delivery of an NHS 111 and Integrated Urgent Care Service.
The service includes the handling and triage of NHS 111 calls using the nationally mandated clinical decision support system and question set. Call handlers undertake the initial triage of calls and onward refer to appropriate services. The Clinical Assessment service includes clinician-led assessment and advice for some dispositions.
NHS Buckinghamshire, Oxfordshire and Berkshire West ICB is the Lead Commissioner and NHS Frimley ICB is the Associate Commissioner for this procurement.
From 1 April 2026, following NHS organisational restructuring, commissioning responsibility for this service will transfer to NHS Thames Valley Integrated Care Board.
NHS Buckinghamshire, Oxfordshire and Berkshire West ICB have followed PSR Direct Award C for the contract to which this notice relates.