Opportunity Overview
This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service.
North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement.
The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies.
NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home
- You must be registered on the portal to submit a response.
- If already registered, use your existing username and password.
- A password reminder link is available on the homepage if required.
For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com
North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement.
The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies.
NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home
- You must be registered on the portal to submit a response.
- If already registered, use your existing username and password.
- A password reminder link is available on the homepage if required.
For technical difficulties, please contact the In-Tend Helpdesk at 0845 557 8079 or support@in-tend.com
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Start FreeSolicitation Details
| Issuing agency | North Hertfordshire District Council |
|---|---|
| Country | United Kingdom |
| Category | Government Procurement |
| Estimated value | $2.5M |
| Published | August 10, 2026 |
| Procurement stage | Request for Proposal (RFP) |
| Response due | Not specified / rolling |
| Status | Open — accepting responses |
| Official source | View original notice |
| Last verified | August 12, 2026 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: UK Government (Find a Tender).
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