Bed Management - North Cumbria Integrated Care

North Cumbria Integrated Care NHS Foundation Trust is seeking to procure a comprehensive Bed Management Service covering the supply, management, maintenance and decontamination of hospital beds, mattresses and associated equipment across its acute and community sites.
The contract will comprise a fully managed service for a mixed-manufacturer equipment fleet of approximately 2,000 items, including beds, mattresses, trolleys, couches, chairs and cots.
The scope of the service is expected to include, but is not limited to:
Full fleet management and asset tracking of all in-scope equipment
Planned preventative maintenance (PPM) and statutory compliance activity
Decontamination and laundry services for mattresses and associated components
Provision of on-site technician support for equipment delivery, installation, removal, movement, and fault resolution
Management and supply of spare parts and consumables, including hospital acquired damage (HAD) processes
Provision of specialist rental equipment, including bariatric and pressure care products
Clinical advisory support to Trust staff in relation to bed management and patient care
24/7 customer support and service coordination
Provision of management information, reporting and performance monitoring in line with agreed key performance indicators
The service will be delivered across multiple acute and community locations, requiring a flexible and responsive operating model capable of supporting a high-volume, multi-site NHS environment.
The procurement will seek to appoint a single supplier responsible for the delivery of all elements of the service, with overall accountability for performance, subcontractor management (where applicable), and continuous service improvement.