Cadent Occupational Health System

Cadent is seeking information on solutions to support its Occupational Health function, including case management, confidential clinical records, appointment scheduling, and workflow management.
The current system has been in place for five years and relies heavily on manual processes and workarounds. Suppliers are therefore invited to describe their organisation's capabilities and approach to addressing these challenges.
Please note this is not a call for competition.
Current State
Cadent's current Occupational Health system is characterised by the following:
Workflow and case management processes are heavily dependent on administrative input, with manual steps required to manage and progress cases
High levels of manual effort are required to maintain records and manage workloads
Reporting capability is limited, with outputs requiring manual extraction and manipulation
Appointment booking and diary management require significant administrative input, with limited visibility of utilisation
Confidential record keeping and report sharing rely on manual controls and processes
Auditability and compliance are more difficult to demonstrate due to reliance on manual processes
Data quality risks exist due to manual handling, and generating insights requires additional manipulation
Future State (Target)
Cadent is seeking solutions that deliver the following outcomes:
Structured case management supported by configurable workflows, prioritisation and escalation
Reduced administrative burden through automation, templates and improved visibility of work in progress
Built-in dashboards and reporting capability with minimal manual intervention
Integrated appointment booking and diary management to optimise utilisation
Secure, role-based access to confidential records with controlled sharing and full auditability
Clear audit trails and compliance controls aligned to GDPR and wider security requirements
Improved data quality through structured data capture, enabling analytics and...