Case Notes Transcription & Summarisation Tool

Essex County Council (ECC) is seeking to explore how artificial intelligence can support Adult Social Care practice by transcribing and summarising practitioner and resident conversations. The work forms part of ECC's wider Pioneering AI programme, established to identify safe, ethical, and effective use of AI across the organisation. ECC has previously undertaken a proof of concept for this requirement that responded to significant pressures within Adult Social Care, including rising demand, workforce shortages, increasing case complexity, and a high administrative burden associated with recording case notes, which reduces time available for direct work with residents.
Wider Roll Out Project: A pilot has been undertaken as part of ECC's AI Transcription and Summarisation Proof of Concept to test the use of AI tools in supporting Adult Social Care practice by transcribing and summarising practitioner conversations. At this point, ECC aims through potential future procurement and strategic decision making to scale this capability across Adult Social Care, selecting an appropriate mix of specialist tools and Microsoft capabilities, to deliver improved efficiency, consistent high quality case recording, and sustainable, compliant AI adoption at scale.
The objective of this market engagement survey is to inform any future procurement process and assess if this market is viable, understanding whether AI tools and capabilities can reduce recording time, improve the quality and consistency of case notes, enhance practitioner and resident experience, and provide a clear evidence base and governance model for scaling AI safely and responsibly within high-risk statutory social care contexts.
The following requirements are necessary:
1. Transcription Capability: The solution must support the accurate capture and transcription of conversations across a range of operational settings. This market engagement survey seeks to answer what transcription accuracy levels can be...