Customer Relationship Management System

Sheffield City Council · United Kingdom government procurement

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Opportunity Overview

The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.

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Solicitation Details

Issuing agencySheffield City Council
CountryUnited Kingdom
CategoryGovernment Procurement
PublishedJuly 28, 2026
Procurement stageRequest for Proposal (RFP)
Response dueNot specified / rolling
StatusOpen — accepting responses
Official sourceView original notice
Last verifiedOctober 11, 2026

Contains public sector information licensed under the Open Government Licence v3.0. Source: UK Government (Find a Tender).

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