DVSA contact centre additional capacity - Call Surges

Driver and Vehicle Standards Agency · United Kingdom government procurement

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$4.4M
Est. Value
Closed
Status

Opportunity Overview

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.

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Solicitation Details

Issuing agencyDriver and Vehicle Standards Agency
CountryUnited Kingdom
CategoryGovernment Procurement
Estimated value$4.4M
PublishedJune 18, 2026
Procurement stageRequest for Proposal (RFP)
ClosedClosing date not published
StatusClosed — no longer accepting responses
Official sourceView original notice
Last verifiedOctober 11, 2026

Contains public sector information licensed under the Open Government Licence v3.0. Source: UK Government (Find a Tender).

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