Finance & People Services - Transformation Project

This preliminary market engagement is intended to help us test our thinking, understand what good looks like in practice and learn from organisations that have taken a similar approach.
Thirteen Housing Group is exploring how to transform our Finance and People services, and the technology, delivery approach and partnerships that could enable that change.
We are not approaching this as a like-for-like system replacement.
Our starting point is the service and operating model: support can feel fragmented and process-heavy, routine activity is not always as simple as it should be, and more complex or sensitive issues do not always have the ownership (or ownership is not visible), consistency and visibility we want. Some capability gaps have also been filled in ways that add to overall complexity.
We want a more joined‑up, experience‑led model that gives colleagues and managers clarity about what to do, where to go and what is happening. It should be:
- simpler to access and use
- more consistent in how cases and processes are handled end‑to‑end
- better able to support good decisions, strong controls and better outcomes
- underpinned by modern, well‑integrated technology that reduces complexity rather than adding to it
Technology is a critical enabler, but the transformation is the goal.
What we are interested in learning about
We're keeping things open, but we expect future solutions and approaches to cover:
- Service and operating model
service‑led design for Finance and People, rather than technology‑led replacement
- one front door, triage and case management
manager and colleague self‑service with clear guardrails
workflow, approvals, knowledge and guidance in the flow of work
implementation, adoption and phased delivery approaches that reduce complexity and risk
Finance capability
We are seeking a modern, integrated Finance capability that supports strong financial management, control and insight across the organisation. This includes:
- day‑to‑day financial...