Fire Command and Control - CFRS

Introduction
Cornwall Fire and Rescue Service (CFRS) is seeking information from suppliers capable of providing a modern Fire Control Command and Control solution to support emergency call handling, mobilisation, incident support, resilience, interoperability, and assurance.
This Request for Information (RFI) is intended to inform requirements definition, procurement approach, business case development, and market understanding. It is not a formal tender and does not constitute a commitment by CFRS or Cornwall Council to commence any procurement process or to award any contract.
Suppliers are invited to provide information on product capability, implementation approach, operating model, support arrangements, indicative timescales, and indicative costs.
Background and Strategic Context
CFRS has a statutory duty to provide effective arrangements for receiving calls for assistance and mobilising resources to fires, road traffic collisions, rescues, flooding, and other emergencies.
The current Command and Control environment is increasingly constrained, less resilient, and not technically fit for future needs. The Service is therefore preparing to procure and implement a replacement Fire Control Command and Control solution.
The replacement programme supports delivery of the Community Risk Management Plan, Fire Control Functional Delivery Plan, Service Delivery Strategy, and wider assurance, performance, and resilience requirements.
The principal drivers for change include legacy and end-of-life technology, performance and resilience concerns, the need for improved usability and reporting, the need for stronger cyber resilience, and the requirement to align with national standards and modern interoperability expectations.
Cornwall Fire and Rescue Service operate from 31 stations with a high proportion (2/3) being solely Retained crewed. Cornwall Fire and Rescues’ control room also manages this function for the Isles of Scilly Fire and Rescue Service (5 remote island...