ICT Managed Service Partner

The ICT Support at LAAT is currently provided by a single outsourced support provider who provides a mix of scheduled onsite visits and remote support. This contract will end in March 2027, and so the Trust needs to run a procurement to ensure continuity of service.
In addition to this, the Trust is planning a major ICT related investment and commitment to pupil learning by implementing a Trust wide 'One to One' (hereafter, 1:1) mobile device scheme for its students.
The Trust has already piloted a 1:1 mobile device scheme using Apple iPads so the Trust understands its requirements clearly.
Going forward, given both the scale of the requirement and the need to sustain and develop the programme over five years the point has been reached where a significant procurement exercise is needed to both be compliant with the Procurement Act and ensure best value with a capable partner going forward.
Therefore, LAAT is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to work with them in the support, delivery and development of their ICT provision over the next five years providing both the Managed Service Support and potentially 1:1 device procurement and support.
Given the significant investment in Apple devices, and based on experience from the pilot 1:1 project, the Trust will require specific training and CPD on the use of Apple devices and education specific applications in the classroom (including, but not limited to, Showbie - which is currently used in the pilot schools) from an appropriately accredited training provider, with 'real-world' experience of Apple devices being used in a 1:1/classroom context.
The Trust is open to the MSP providing this training, but the Trust has built up a strong relationship with an existing 3rd party supplier in this area, and reserves the right to continue this relationship to ensure the most effective use of the 1:1 devices and the best outcomes for the 1:1 project.
This...