ICT Managed Service Partner

Mosaic Schools Learning Trust is a Multi-Academy Trust (MAT) established in September 2024 combining Connect Schools Academy Trust & Compass Academy Trust to form a new dynamic Trust of ten strongly performing schools across Bromley and Kent.
Our Trust has been established following a collaborative partnership between the two Trusts that has grown into a strong desire to combine our collective resources to continue to grow and to advance education for the public benefit. We have a strong MAT vision and a shared culture through Core Values and Key Principles, but retain the identity and uniqueness of each of the schools within their respective communities.
At the heart of the Trust is the focus on school improvement, staff development and ensuring that our pupils receive the absolute best educational experience. We adhere to a philosophy of continual improvement.
We are a family of schools with a plan for further growth and aim to welcome more primary academies and more primary children into our MAT over the coming years.
For more information, please visit https://www.mosaicschoolslearningtrust.org/
Procurement
The ICT Support at the Trust is currently provided by a single outsourced support provider who provides a mix of scheduled onsite visits and remote support.
As a result of a change in circumstances, the Trust is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years.
This procurement includes (but may not be limited to) the items listed below.
• A core managed service, covering management of all ICT against an agreed SLA
• A Service Desk, available 52 weeks a year including out of hours access
• On-Site local staffing covering (at a minimum) term time, which suppliers deem necessary to deliver the service and meet the SLA requirements
• Strategic advice and direction to the Trust regarding ICT
• Responsibility for...