Intensive and Assertive Outreach Service: Recovery and Outreach Sub-Contracted Element

The contract for services will be awarded in the form of the NHS Standard Sub-contract. This Service is for the provision of an Intensive and Assertive Outreach (I&A) Service across Norfolk and Suffolk.
The Service is designed to deliver intensive, proactive, and flexible community-based care for individuals with Serious Mental Illness (SMI) who present with elevated levels of complexity and risk and for whom engagement with traditional mental health services is a challenge.
Delivery will be through a blended model between Norfolk and Suffolk NHS Foundation Trust (NSFT) as the Head Provider and Sub-Contractors (encouraging Voluntary, Community, Faith, and Social Enterprise (VCFSE) interest), ensuring a comprehensive offer that integrates clinical expertise with community-based engagement and recovery support.
The Sub-Contractor will play a critical role in enabling engagement, promoting recovery, and addressing the wider determinants of health, working as a fully integrated partner alongside NSFT clinical teams.
The Sub-Contractor(s) contribution is central to achieving the core ambition of the service:
No individual is excluded from care due to disengagement, complexity, or social circumstances.
Assertive Engagement and Outreach
The Sub-Contractor must:
• Deliver proactive, persistent outreach, particularly where individuals are disengaged
• Provide frequent contact, including daily visits in line with the care plan
• Engage individuals in a variety of settings, including:
- Their home
- Community settings
- Places where they feel safe
- In-reaching into hospitals or prisons if required to establish engagement and promote continuity of care
• Use creative and flexible engagement approaches, including:
- Doorstep engagement
- Accompaniment to appointments
- Informal relational contact
- Demonstrate the ability to sustain engagement over extended periods, particularly where trust is low
The sub-contractor(s) will provide:
• Assertive Engagement and...