ITSM Solution Preliminary Market Engagement

London Borough of Southwark · United Kingdom government procurement

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$571,500
Est. Value
Active
Status

Opportunity Overview

Southwark Council aims to undertake a future procurement following the decision to leave the shared technology service arrangements and implement a new internal IT operating model that can support the council’s independent delivery and management of technology services. Recruitment into these roles has started and will continue throughout 2026 and into 2027. A major foundational requirement of this transition is the procurement and implementation of a dedicated IT Service Management (ITSM) platform. The existing arrangement is based on a shared platform, licenced to the shared services organisation, that has been configured to meet the requirements of a different operating model and is not considered suitable for the council’s future needs. The Authority requires feedback on the feasibility of the specification to support the development of the authority’s requirements and approach to the procurement. The documentation and specification attached are provided in good faith for market engagement purposes only.

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Solicitation Details

Issuing agencyLondon Borough of Southwark
CountryUnited Kingdom
CategoryGovernment Procurement
Estimated value$571,500
PublishedJuly 28, 2026
Procurement stageRequest for Proposal (RFP)
Response dueNot specified / rolling
StatusOpen — accepting responses
Official sourceView original notice
Last verifiedOctober 11, 2026

Contains public sector information licensed under the Open Government Licence v3.0. Source: UK Government (Find a Tender).

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