Leaving Care Night Concierge Service (Out-of-Hours Support)

This request for expressions of interest is issued solely for the purpose of conducting market engagement and does not constitute any commitment by the Authority to undertake any procurement exercise in the future. This exercise includes no element of supplier evaluation. No parties will be prejudiced by any response or failure to respond to this by the deadline, there is no commitment of any kind involved on either side. This request does not constitute a call for competition to procure any services and the Authority is not bound by any proposal offered.
If you are interested in this potential opportunity, then please express an interest by 17 June 2026 at 12:00pm by email to: stephen.barker@somerset.gov.uk
Background
Somerset Council is seeking to understand market interest and capability in delivering an out-of-hours Night Concierge Service to support young people residing in Leaving Care accommodation.
A previously commissioned concierge service ceased in 2024, with interim arrangements relying on internal on-call provision. This approach has proved unsustainable and has increased risks relating to:
• Staff wellbeing
• Safeguarding and incident response
• Increased reliance on emergency services
• Community and neighbour complaints
The Council is therefore exploring options to secure a safe, responsive, and sustainable overnight support model, aligned with its corporate parenting responsibilities.
Service Overview
The Night Concierge Service is intended to provide overnight support to Leaving Care accommodation (x3 homes in Somerset, x2 in central Taunton, x1 in central Bridgwater) ensuring:
• Resident safety and welfare
• Rapid response to incidents and emergencies
• De-escalation of risk situations
• Reassurance to residents and local communities
• Reduced pressure on internal services
The service is expected to operate across multiple sites and provide a combination of:
• Scheduled welfare checks
• Responsive call-out capability
• Incident management and...