Lift Maintenance, Repairs and Installations (Housing)

Westminster City Council is undertaking a comprehensive re-procurement programme for its housing repairs, maintenance and works contracts, currently delivered through a portfolio of Term Partnering Contracts (TPCs). The programme forms part of the Council's wider strategic approach to the management, maintenance and improvement of its housing portfolio and is being delivered through a multi-tranche procurement programme supported by a Strategic Alliance model. The Council manages approximately 21,000 homes across the City, including a significant number of high-rise residential buildings, listed properties and buildings located within conservation areas.
As part of Tranche 2 of the programme, the Council intends to procure a new borough-wide contract for Lift Maintenance, Repairs and Installations to replace the existing arrangement, which is due to expire in June 2027.
The Council's housing portfolio currently includes approximately 374 lift assets located across a diverse range of residential buildings, comprising a mixture of lift types, ages, manufacturers and technologies.
The proposed contract is expected to include the inspection, maintenance, servicing, repair, replacement, refurbishment and installation of passenger lift assets across the Council's housing portfolio. More specifically, the new contract scope is anticipated to encompass the following:
- Planned Preventative Maintenance (PPM) and routine servicing of lift assets;
- 24-hour, 365-day emergency breakdown and passenger entrapment response services;
- Reactive repairs and fault rectification;
- Major repairs, component replacement and lifecycle renewal works;
- Lift modernisation, refurbishment and full replacement projects;
- Installation of new lift equipment where required within existing housing assets;
- Supplementary inspections, testing, certification and statutory compliance activities;
- Management of lift monitoring and diagnostic systems;
- Maintenance of asset records, compliance...