Line of Business System - Market Engagement

Milton Keynes City Council (MKCC) ('The Council') is seeking to engage with suppliers in advance of a future procurement exercise for a cloud-based Regulatory and Operational Case Management Platform.
The Council currently utilises a legacy case management solution across a range of services and is exploring replacement options that will support future service delivery, digital transformation, mobile working, data management and reporting requirements.
The Council is seeking a modern Software as a Service (SaaS) solution capable of supporting multiple service areas through a shared platform and data model.
Services anticipated to be within scope include:
• Environmental Health
• Environmental Crime
• Trading Standards
• Licensing
• Private Sector Housing
• Emergency Planning
• Other related operational and regulatory functions
The Council's preferred approach is a single corporate platform, although modular solutions from a single supplier may also be considered where they provide integrated functionality and a seamless user experience.
The platform is expected to provide functionality including:
• Case management
• Inspection management
• Investigation management
• Licensing management
• Enforcement management
• Document and evidence management
• Workflow and task management
• Mobile working capability
• Reporting and dashboard functionality
• Information governance and retention management
• Officer safety alerting
• Integration with existing corporate systems
• Data migration from an existing legacy system
The Council is particularly interested in understanding how suppliers can support:
• Cross-service working
• Shared premises and entity records
• Mobile and field-based operations
• Cloud-first delivery models
• Integration with GIS, LLPG and other corporate systems
• Future use of automation and artificial intelligence
• Flexible configuration without supplier dependency
The Council intends to hold a supplier engagement session via Microsoft Teams.
The...