Man Guarding Services

Procurement Description
The provision of requested security services for museum internal/external guarding at Royal Armouries Leeds & Fort Nelson (Portsmouth).
Door Supervision at Fort Nelson, and call-out services for rapid mobile response to alarm activations and other out-of-hour emergency response at Fort Nelson.
Current Service Scope
The service covers the following but not limited to:
• Static guarding at designated internal and external locations, including entrances, galleries, public areas, back-of-house areas and perimeter points.
• Patrolling services including routine and ad hoc patrols of buildings, external grounds, car parks and other identified risk areas.
• Access control for staff, visitors, contractors and deliveries, including monitoring entry and exit points and challenging unauthorised access.
• Incident response including dealing with security incidents, disturbances, emergencies, suspicious activity, theft, vandalism and breaches of site rules.
• Alarm response and out-of-hours call-out services at Fort Nelson, including rapid mobile response to alarm activations and emergency attendance when required.
• Door supervision services at Fort Nelson where required for events or operational activity, delivered by appropriately licensed personnel.
• Visitor and public interface duties, ensuring security staff act as ambassadors for the sites by providing directions, reassurance and professional assistance where appropriate.
• Emergency support including evacuation assistance, fire alarm response, lockdown support, first response actions and liaison with emergency services.
• Monitoring and reporting of incidents, patrols, defects, hazards and security concerns, with clear written records and timely escalation to the Authority’s nominated representatives.
• Key holding and site security support where required, including securing and opening premises in accordance with agreed procedures.
• Event and operational support for...