NW3089 - Provision of Debt Collection Services

Our intention is to outsource annually, from 2027, on a commission basis, circa £10 million (per annum) of unrecovered closed account water debt where a collect, or trace and collect solution is required. In addition to this we intend to outsource circa £4.5 million (per annum) of Post-Litigated (with County Court Judgement) water debt. Similar projections are foreseen for the duration of the agreement.
We are offering an initial 3 year contract (1st February 2027 - 31st January 2030) with the possibility of two further extensions of 3 years each.
There will be 4 different lots, and we wish to have a framework agreement with two vendors added to each lot.
The lots will be:
NW3089A - Post-litigation - County Court Judgment
NW3089B - Closed Account (Prime) - forwarding address provided
NW3089C - Trace and Collect, 1st placement
NW3089D - Trace and Collect, 2nd placement
We would invite parties to bid for all or part of this work.
Framework contract specifics
Batches would be issued throughout the year to the successful processor(s), with approximate yearly numbers being
6,000 Post-litigation - County Court Judgement
13,500 Closed Account (Prime) - forwarding address provided
9,000 Trace and Collect, 1st placement
22,000 Trace and Collect, 2nd placement (including 2nd placement Prime as T&C)
It is proposed the accounts will commence being released to the processor in early 2027.
Potential bidders will be required to comply with our standard Service Level Agreement, Data Processing agreement and to submit their Data Journey (examples on request) in order to show satisfaction of the General Data Protection Regulation (GDPR) 2018
We intend to appoint 2 x DCAs per debt segment; with cases initially split on a 50/50 basis with the option to place a larger or smaller proportion based on performance as the contract progresses.
Interested parties (known as the Processor) must demonstrate:
• FCA Authorisation
• Background of dealing with utility debt on a bulk...