NW3110 - Water Network Management System

Northumbrian Water Limited (NWL) provides water and sewerage services to just under 4.4 million people, operating principally across the North East of England, Essex and Suffolk. NWL's vision is "to be the most digital water company in the world", and digital technology is a key enabler in delivering safe, resilient and efficient water services. As part of this, NWL must meet a wide range of regulatory (including Ofwat, Defra, DWI, EA and UKAS), statutory, shareholder and customer requirements. Effective monitoring, analysis and management of the clean water network is critical to ensuring continuity of supply, managing leakage, maintaining performance and meeting regulatory reporting obligations. This procurement seeks a Water Network Management System that supports these objectives by providing robust, integrated and data‑driven capabilities to manage network performance, risks and events, and to reduce the likelihood of service interruptions to customers.
NWL wish to procure a 5 year contract (with options to extend for 3+3+3+1 years) for a Water Network Management System, with the initial term commencing April 2027.
The solution will be used across the business by operational, analytical and engineering users to support the monitoring, analysis and management of the clean water network. This includes users who are office‑based, field‑based or working remotely. The system will play a critical role in supporting regulatory reporting, operational decision‑making, leakage management and network performance in line with statutory, regulatory and Ofwat requirements.
The current Water Network Management System is a mature and highly integrated solution within NWL's IT ecosystem and supports a wide range of functions, including the integration of telemetry data, GIS data, customer and billing information, work management data and smart meter data. It is used to configure and manage network assets and areas (including Zones, DMAs and PMAs), calculate water balances and...