Provision of Hard Facilities Management Services (Hard FM)

Introduction
The Contracting Authority
North West Ambulance Service NHS Trust is an Ambulance Trust providing Paramedic Emergency Services (PES), non-emergency Patient Transport Services (PTS) and 111 Services to a population of more than seven million across an area of 5,400 square miles. The North West region covers the areas of Greater Manchester, Cheshire and Mersey, Lancashire and Cumbria. Our headquarters is based in Greater Manchester but our services cover the whole region with three emergency operations centres, three area offices, five NHS 111 sites, one support centre, two patient control rooms, two hazardous area response team (HART) buildings and more than 100 ambulance stations. This large region combines both urban and rural areas which presents a range of challenges for the Trust and its staff.
As a Trust, NWAS:
• Receives approximately 1.7 million 999 calls and respond to over a million emergency incidents each year.
• Makes more than 1.3 million patient transport journeys every year for those who require non-emergency transport to and from healthcare appointments.
• Delivers the NHS 111 service across the region for people who need medical help or advice, handling more than 1.7 million calls every year.
• Employs around 7,074 staff in over 300 different roles.
• Has over 1,000 emergency and non-emergency vehicles operating across the North West.
• Have an annual budget of £473 million.
North West Ambulance Service NHS Trust (NWAS) is undertaking a strategic review of its estate maintenance and engineering services with the objective of transitioning from the current reactive Measured Term Contract (MTC) arrangement to a fully integrated Hard Facilities Management (Hard FM) contract.
This pre-market engagement exercise is intended to inform the Trust's procurement strategy, understand market capability, and gather supplier feedback regarding the proposed scope, delivery model, innovation opportunities, and commercial structure.
The Trust...