Revenue Collection and Benefits Administration Services

The Authority is seeking a suitably qualified and experienced Service Supplier to deliver high quality, compliant and customer focused Revenue Collection and Benefits Administration Services from 1 October 2027.
The contract will include:
• Fully managed Revenue Collection Service including Council Tax and Business Rates Collection
• Fully managed Benefits Administration Service including Housing Benefits, Council Tax Support and Discretionary schemes
• Fully managed Free School Meals administration
• Customer services for Council Tax, Business Rates, Housing Benefits, Council Tax Support, Discretionary Schemes and Free School Meals
• Provision of the IT systems used: Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet requirements for service delivery
• Provision of system management for the Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet the requirements for service delivery
• Mobilisation of the service and system implementation
• Ongoing service improvement, cost savings and benchmarking
• Exit and transition management support
Contract start and go-live: The Contract is anticipated to commence in February 2027 to enable mobilisation and implementation. The full live service will commence on 1 October 2027.
Contract term and end dates: The initial term will run until 30 September 2032.
The Authority may extend the Contract by a further two (2) years (to 30 September 2034) and then by a further two (2) years (to 30 September 2036).
For the avoidance of doubt, the Contract end date is aligned to 30 September and is not linked to the anniversary of the anticipated February commencement date.