Specialist Assessment and Restorative Service for Neighbour Nuisance and Antisocial Behaviour - Preliminary Market Engagement

Portsmouth City Council (the Council) is undertaking a Preliminary Market Engagement (PME) exercise to inform the future procurement strategy for a mediation service working on behalf of Portsmouth Homes.
Portsmouth Homes delivers a range of landlord services including tenancy management, Neighbourhood services, repairs and maintenance, leaseholder services, neighbourhood management, and support for residents experiencing issues such as anti-social behaviour, neighbour disputes, and community conflict. These services are delivered in the context of Portsmouth's high population density and diverse communities, where effective early intervention and dispute resolution are essential to sustaining safe and cohesive neighbourhoods
The service operates as part of Portsmouth City Council's wider housing and neighbourhoods function, working closely with internal Council teams and external partners to meet statutory responsibilities and regulatory requirements set by the Regulator of Social Housing, particularly in relation to tenant satisfaction, safety, and community wellbeing
As part of its commitment to preventing escalation of conflict and supporting residents to resolve disputes constructively, Portsmouth Homes has historically worked with specialist providers to offer mediation and restorative approaches, particularly in relation to neighbour disputes and tenancy related conflict.
The Council is now seeking to engage with the market to inform the future procurement of a mediation service that aligns with Portsmouth Homes' operational needs, strategic priorities, and resident-focused approach, in line with public procurement requirements and best practice
As part of its improvement journey, Portsmouth Homes has a clear ambition to achieve a C1 grading from the Regulator of Social Housing, demonstrating strong governance, effective service delivery and a consistent focus on resident safety, engagement and experience. A future mediation service is expected to support...