Supported Accommodation - Security and Concierge Services

Service being tendered: Cardiff Council is releasing a tender for the provision of Security and Concierge Services to be provided across fourteen of their supported accommodation sites across Cardiff, including single and family accommodation, managed properties and a specialist young person’s model. This is not a traditional or rigid security contract. The service is intended to support vulnerable residents within accommodation settings, with officers working alongside support staff to promote safety, wellbeing and stability. The service must be delivered in a psychologically informed and trauma-informed way, with an emphasis on building positive relationships and responding to residents with empathy, respect and an understanding of their individual needs.
Current contract ends: 31 December 2026
Value: Approximately £3,700,000
Duration: 1 year with option to extend for 12 months
Contract Type: Single Supplier Framework. Subject to call off contracts.
Indicative Timeline: Tender to be published End of July
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