Telematching Services

The Office for National Statistics (ONS) is undertaking preliminary market engagement in accordance with the Procurement Act 2023, to inform its approach to a forthcoming requirement for Telematching and SMS messaging services in support of the 2027 Census Test.
ONS is conducting this Preliminary Market Engagement Notice to inform the development of its planned procurements. ONS is supported by its commercial delivery partner, 4C Associates, in undertaking market engagement activities, including supplier communications and market analysis. ONS remains solely responsible for all procurement governance, approvals and contractual decisions.
Single Statement of User Need (SSUN):
ONS is the UK's national statistical institute and largest producer of official statistics, providing data on key economic, social and demographic topics.
ONS is a central part of the Government Statistical Service (GSS), which is the cross government community responsible for producing official statistics across the UK. ONS operates as the executive office of the UK Statistics Authority, an independent body at arm's length from government which oversees and protects the production and publication of official statistics that 'serve the public good'.
ONS' Mission is: "To deliver trustworthy, independent, high-quality statistics that underpin the UK's most critical economic and societal decisions and inform the public."
The Office for National Statistics (ONS) requires a Telematching and SMS reminder service to support the delivery and evaluation of the 2027 Census Test. The service will enable ONS to assess whether SMS reminders improve Census response rates and provide evidence to inform future Census design decisions.
To support the delivery of the 2027 Census Test, the Supplier shall provide and manage the Telematching, SMS delivery, management information and associated data handling services required by the Customer, as more particularly described in this Notice. Full details will be set...