Travel Management Company

The BBC is looking to contract with a Travel Management Company (TMC) to support the booking, management, and optimisation of business travel. The contract will include air, rail, hotel and ancillary travel services (e.g. meeting room bookings) for domestic and international travel.
This procurement is for the provision of a Travel Management Company for the benefit of the BBC Group as a whole. This includes both BBC Public Service (funded by the licence fee) and commercial subsidiaries in the UK, as well as International Bureaux where appropriate. In addition, pricing will also be requested during the tender process for BBC Studios overseas locations. The published contract value therefore represents the maximum anticipated spend across the BBC Group as a whole for the entire 5 year contract duration.
The successful Supplier will be responsible for delivering a comprehensive travel solution that ensures value for money, policy compliance, duty of care, and a high standard of customer service. Services must be accessible via multiple channels, including an online booking tool, dedicated account management, and 24/7 traveller support.
Key service requirements include:
- Booking and management of travel reservations in line with the BBC’s travel policy
- Provision of an intuitive, compliant online booking and approval system
- Access to competitive fares and rates across all travel categories
- Traveller support services, including emergency assistance and disruption management
- Duty of care provision, including traveller tracking and risk management
- Management information and reporting, including spend, carbon emissions, and compliance data
- Implementation, transition, and ongoing account management services
- Support for sustainability objectives, including carbon reporting
- Proactive support for travel reduction and demand management initiatives aligned to BBC cost-saving objectives
The estimated volume of travel will vary over the contract term and will...