Warm Homes Plan - Consumer Protection Reform

Disclaimer
The information set out below is indicative only. The scope, timelines, routes to market, contract values and duration are subject to change. Reform proposals are also subject to public consultation later in 2026 which may significantly alter the Authority’s approach or decision to run any form of tender exercise.
Introduction
In January 2026 the Government published the Warm Homes Plan (WHP), setting out how it will help households reduce energy bills and transform the existing building stock into comfortable, future proofed low carbon homes. The Plan explains how home upgrades, including microgeneration measures (solar panels, batteries and heat pumps) and energy efficiency measures (insulation), will support bill reductions.
Delivery of the WHP requires consumer confidence that work in homes is high quality. There are three priorities for reforming consumer protection for retrofit:
Simplicity – the consumer protection system should be easy for consumers and installers to navigate.
Right first time – clear accountability and oversight is needed to prevent poor quality installations, and ensure work is delivered correctly in majority of circumstances.
Swift remediation and redress – where issues do arise, consumers must have clear routes to remediation, with costs addressed appropriately depending on the circumstances, and decisive action taken against noncompliance.
The reforms propose oversight of consumer protection for energy efficiency and microgeneration installations in government supported schemes will be brought under closer government control. Please refer to the WHP for further detail.
The Government is considering how best to reform delivery and assurance arrangements, including where direct government delivery or third-party delivery is most effective in delivering for consumers. The system will apply to government supported schemes and, where appropriate, may also be used voluntarily for non-government funded work.
Initial Market...