Opportunity Overview
TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations.
The system allows colleagues to issue goodwill gestures to customers at the point of interaction.
While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting.
TPT is therefore seeking to understand what improved functionality and capability may be available within the market.
Further information can be found within the PME Information pack.
The system allows colleagues to issue goodwill gestures to customers at the point of interaction.
While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting.
TPT is therefore seeking to understand what improved functionality and capability may be available within the market.
Further information can be found within the PME Information pack.
Your competitors are watching the same crowded contracts everyone else is. Track live opportunities like this one worldwide, set deadline alerts, and win where they aren’t. Free for 14 days, no card.
Start FreeSolicitation Details
| Issuing agency | Transpennine Trains Limited |
|---|---|
| Country | United Kingdom |
| Category | Government Procurement |
| Published | May 01, 2026 |
| Procurement stage | Request for Proposal (RFP) |
| Closed | Closing date not published |
| Status | Closed — no longer accepting responses |
| Official source | View original notice |
| Last verified | October 11, 2026 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: UK Government (Find a Tender).
Browse Similar Open Opportunities in United Kingdom
See every United Kingdom Government Procurement opportunity your competition is missing. Free for 14 days.
Get real-time alerts, competitive intelligence, and deadline tracking for this and every market worldwide.
Start Free Trial — No Card RequiredFree 14-day trial · no card required
See who is already competing here →Get a free United Kingdom Government Procurement intelligence report in your inbox
A personalized report on United Kingdom Government Procurement opportunities, emailed in 5-10 minutes. One per month, no account needed.