Opportunity Overview
Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings.
However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice
and implement a certified Omnichannel Contact Centre solution
Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses.
Indicative user volumes are as follows:
▪ 139 internal staff users (Teams Voice) who work across the UK.
▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford.
These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.
A modern solution is needed to support staff consistently across office and home working.
The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice
and implement a certified Omnichannel Contact Centre solution
Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses.
Indicative user volumes are as follows:
▪ 139 internal staff users (Teams Voice) who work across the UK.
▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford.
These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.
A modern solution is needed to support staff consistently across office and home working.
The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
Your competitors are watching the same crowded contracts everyone else is. Track this opportunity and every one like it worldwide, set deadline alerts, and win where they aren’t. Free for 14 days, no card.
Start FreeSolicitation Details
| Issuing agency | Habinteg Housing Association Limited |
|---|---|
| Country | United Kingdom |
| Category | Government Procurement |
| Estimated value | $370,417 |
| Published | July 07, 2026 |
| Procurement stage | Request for Proposal (RFP) |
| Response due | Not specified / rolling |
| Status | Open — accepting responses |
| Official source | View original notice |
| Last verified | August 09, 2026 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: UK Government (Find a Tender).
Related Opportunities in United Kingdom
See every United Kingdom Government Procurement opportunity your competition is missing. Free for 14 days.
Get real-time alerts, competitive intelligence, and deadline tracking for this and every market worldwide.
Start Free Trial — No Card RequiredFree 14-day trial · no card required
See who is already competing here →Get a free United Kingdom Government Procurement intelligence report in your inbox
A personalized report on United Kingdom Government Procurement opportunities, emailed in 5-10 minutes. One per month, no account needed.