GlobalGov › Ireland › Solicitation

Ireland – Call centre – TR5622 – Electric Ireland Customer Care Support Services

Electricity Supply Board (ESB) · Ireland government procurement

Closed September 01, 2026. GlobalGov surfaces government procurement from around the world, including the markets your competitors overlook.

$38.9M
Est. Value
Closed
Status

Opportunity Overview

Lot 1 covers the provision of customer care support services focused on early mobilisation, migration activity and support during the transition to Electric Ireland’s new customer care operating model. The successful Service Provider(s) will be required to mobilise quickly, support customer-facing activity and provide scalable resources during the migration period. | Lot 2 covers the provision of customer care support services to support ongoing customer care capacity, service continuity and the embedding and development of Electric Ireland’s new customer care operating model. The successful Service Provider(s) will be required to provide scalable customer-facing teams and support operational requirements as the model develops.

Your competitors are watching the same crowded contracts everyone else is. Track live opportunities like this one worldwide, set deadline alerts, and win where they aren’t. Free for 14 days, no card.

Start Free

Solicitation Details

Issuing agencyElectricity Supply Board (ESB)
CountryIreland
CategoryProfessional Services
Estimated value$38.9M
PublishedAugust 18, 2026
Procurement stageActive solicitation
ClosedSeptember 01, 2026
StatusClosed — no longer accepting responses
Official sourceView original notice
Last verifiedOctober 05, 2026

Source: Tenders Electronic Daily (TED), © European Union. Notice content reused under Commission Decision 2011/833/EU; editorial content licensed CC BY 4.0. GlobalGov is not affiliated with the European Union.

Ireland market overview →Browse all categories →

Browse Similar Open Opportunities in Ireland

Ireland – Engineering design services – Framework for Commercial Services to support the delivery of ESB’s capital programmes
Ireland – Substation construction work – D20/CON/1060 Belcamp Substation Building and Civil Works
Ireland – Human resources management consultancy services – TR5801 - Leadership, Culture and Organisational Capability Services Framework
Ireland – Risk or hazard assessment for construction – TR5681 – Architectural and PSDP Professional Services
Ireland – Construction work – TR3015 - ESB Project 26 Fitout Works Contractor
Ireland – IT services: consulting, software development, Internet and support – TR5389 Service Provider to provide Digital workspace Monitoring Software
Ireland – Construction work for electricity power lines – The MaresConnect 750MW HVDC Interconnector System
Ireland – Construction work for electricity power lines – The MaresConnect 750MW HVDC Interconnector System

See every Ireland Professional Services opportunity your competition is missing. Free for 14 days.

Get real-time alerts, competitive intelligence, and deadline tracking for this and every market worldwide.

Start Free Trial — No Card Required

Free 14-day trial · no card required

See who is already competing here →

Get a free Ireland Professional Services intelligence report in your inbox

A personalized report on Ireland Professional Services opportunities, emailed in 5-10 minutes. One per month, no account needed.