Metropolitan Police Service (MPS): Unified Services Procurement (USP) for the Digital Public Contact Portfolio

The contracting Authority ('Authority') in relation to this notice is the Mayor's Office for Policing and Crime (MOPAC), on behalf of the Metropolitan Police Service (MPS).
The scope of services has been structured into key service areas and outlined below. It is important to note that all services listed are anticipated to be delivered by the successful Supplier, but amendments may be introduced, by the Authority, between this notice and the UK4 Tender Notice.
The core services are expected to remain relatively static during the term of any contract created through this procurement and will ostensibly be required to be delivered on the current software platforms, as detailed elsewhere in this notice. However, these services may evolve during the contract term, driven by anticipated police reform. The Authority will present further considerations regarding these changes within the market engagement event.
The Metropolitan Police Service (MPS), which hosts the National Police Chiefs Council's (NPCC's) Digital Public Contact (DPC) portfolio, is hosting a Pre-Market Engagement event for its forthcoming Unified Services Procurement (USP). This event will provide a comprehensive overview of the strategic vision, current capabilities, and future development of the DPC platform, Single Online Hub (SOH), enabling suppliers to understand our ambitions and contribute to shaping the future of public contact in policing. The MPS is also seeking to solicit market feedback through the means of a Market Sounding Questionnaire (MSQ), to help inform and shape its approach to this procurement.
The DPC platform provides critical national capabilities, serving policing organisations and the public across England, Wales, and Northern Ireland. It enables each force to deliver a range of nationally consistent online services to the public while maintaining their distinct own local identity. Communities are empowered by also having convenient access to information, advice and services...