Norway – Software package and information systems – Market survey - procurement of a debt collection system.

Introduction Oslo municipality is Norway's largest municipality and is responsible for a broad spectrum of services for the municipality's inhabitants. The collection will be carried out by the Section for Invoices and Collections in the Agency for Finance and is subject to the Agency for Finance. The Agency for Finance and Management was established 1 January 2026 and took over, among other things, assignments that were previously in the Collection Agency. The receivables area handles different types of municipal requirements on behalf of districts, departments, municipal companies and city council departments. A new system must therefore be able to interact between several entities and systems and facilitate efficient work processes, good integrations and an overall management of the recovery process. To provide the market with a better basis for assessing the solution's capacity, scaleability and suitability, stated below approximate key figures for the current receivable business: * Number of registered creditors: 3,932 * Number of registered debtors: 1.021.285 * The number of active cases per day: 46,143 * New cases in total 2025: 59,280 * Of which cases transferred via api (the arrow) : 24.406 * Of which cases were transferred from Unit4 etc.: 34.874 Instructions to the RFI We request short and concrete feedback on the proposed requirements, including whether the requirements are feasible and whether there are special considerations or challenges that ought to be considered. The information obtained through the market dialogue will be used as a basis for further work on a possible procurement. Emphasis is put on the fact that this is a provisional document in the preparation and shall not be seen as a completed tender documentation. The content can be changed, supplemented or taken out before any competition is announced. Input that the tenderers provide as a part of the market survey shall not be seen as a tender and will not affect the further process or...