Support for the Implementation of the Public Administration Reform and Modernization Plan

The objective of the Support for the Implementation of the Public Administration Reform and Modernization Plan Project for Dominican Republic is to improve the efficiency, accessibility, and responsiveness of selected administrative services for citizens and businesses. There are four components to the project, the first component being enabling environment for better administrative services. This component seeks to establish the technical, institutional, legal, and regulatory foundations for modern and efficient administrative services. The second component is the coordination and interoperability. This component seeks to modernize core public administration back-office operations to facilitate coordination, planning and interoperability among Government agencies. The third component is the modernization and innovation in service delivery. This component seeks to support the development and adoption of tools and procedures to engage citizens and businesses in the design of selected administrative services and delivery channels that are more effective in responding to the needs of users and especially women and vulnerable groups. Finally, the fourth component is the capacity building and project management. This component seeks to build capacity and raise awareness of all stakeholders to facilitate delivery and use of administrative services and delivery channels that are more user friendly.