Luxembourg – IT services: consulting, software development, Internet and support

The objective of this call for tenders (competitive procedure with negotiation) is to award a framework agreement to a single successful tenderer for the provision of IT Infrastructure and Operations Managed Services. The scope of the framework agreement encompasses 11 domains covering on-premises and 2 cloud landing zones (AWS and Azure). Below is an estimate of the volumetrics for each of the domains, reflecting current EIBG infrastructure design and being subject to natural evolution as technologies progress: - Domain 1 (network services): 550 switches, 90 routers, 1134 access points, 60 other network devices; - Domain 2 (unified communication): 320 collaboration rooms; - Domain 3 (database services): 600 databases; - Domain 4 (Server operating systems services): 3000 servers; - Domain 5 (Automation services): 4 Ansible platforms, 4 Terraform platforms, 170 AzureDevops Agents, 1 Automic platforms, 80 Automic agents, 4 UIPath robots, 6 Outsystem Platforms; - Domain 6 (virtual services): 102 SDDC VxRail physical servers, 10 Tanzu physical servers, Cloud Landing Zones – Azure, Cloud Landing Zones – AWS; - Domain 7 (backup services): 11 backup appliances, 12 disaster recovery appliances; - Domain 8 (Datacentre Support and Infrastructure Asset Management Services): 72 racks, 122 hardware appliances; - Domain 9 (Observability and Scheduling Services): 3500 monitored hosts, 200 monitored applications; - Domain 10 (IT Operations Support Services): 30000 Configuration Items in CMDB; 24/7 operator support; - Domain 11 (Client Platform Services): 21 physical windows servers, 1100 virtualized servers. For more details please refer to the procurement documents.