TfL 97139 - Bus Driver Quality Monitoring

Transport for London · United Kingdom government procurement

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October 30, 2026
Response Due
Active
Status

Opportunity Overview

The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories.
Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL.
The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to:
• Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments
• Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website
• Provide adequate personnel to conduct the assessments
• Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators

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Solicitation Details

Issuing agencyTransport for London
CountryUnited Kingdom
CategoryMonitoring Evaluation
PublishedSeptember 29, 2026
Procurement stageRequest for Proposal (RFP)
Response dueOctober 30, 2026
StatusOpen — accepting responses
Official sourceView original notice
Last verifiedOctober 11, 2026

Contains public sector information licensed under the Open Government Licence v3.0. Source: UK Government (Find a Tender).

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