Citizen-Centric Judicial Modernization and Justice Service Delivery

The objective of the Citizen-Centric Judicial Modernization and Justice Service Delivery Project for Tanzania is to improve the efficiency and transparency of, and access to, selected citizen-centric justice services. There are three components to the project, the first component being governance, organization, and systems development. The component aims to improve court efficiency and modernize court administration. Inefficiencies, delays, backlogs, and administrative bottlenecks will be addressed by strengthening planning, human resources, simplifying governing rules, modernizing record keeping, improving staff productivity, deconcentrating functions, and leveraging technology for the introduction of ejustice services and the production of statistics and information to citizens and businesses. The second component is the skills development, inspection, and performance management. The component aims to strengthen training and skills of the judiciary and its stakeholders and will operationalize the work of the Directorate of Inspections by implementing a system of judicial performance monitoring and promoting a robust mechanism for obtaining citizen feedback on court services. Finally, the third component is the access to justice and public trust. This component will aim to address these challenges by expanding the current avenues of accessing justice and building citizen trust by promoting innovations that bring justice services closer to the people. Since access to justice and justice reform is a long-term process, this component also seeks to facilitate the development of complementary programs in collaboration with other development partners.