Warm Springs Service Unit Nurse Advice Line

This is a combined synopsis/solicitation for commercial items prepared in accordance with FAR Part 12. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.

This is a request to establish a purchase order request to provide non-personal service contract for a toll-free telephone Nurse Advice line for American Indian/Alaska Native (AI/AN) patients who live on or near the Warm Springs Indian Reservation, Warm Springs, Oregon.

PERFORMANCE WORK STATEMENT

PERIOD OF PERFORMANCE AND LOCATION:

Period of Performance: One Year from date of award

Warm Springs Health & Wellness Center, 1270 Kot-Num Road, Warm Springs, Oregon 97761

2. STATEMENT OF WORK:

The Contractor shall provide toll free telephone access for Nurse Advice and Medical Library, on 24-hour/7-days per week to the Warm Springs Service Unit. All WSH&WC active beneficiaries will have access to the Contractor’s service.
The Contractor has defined the term “Member”, as used in this agreement as, those members and their immediate family that are beneficiaries of the WSH&WC active user population.
The Contractor shall fax an encounter form within 24-hours to the WSH&WC staff, this fax to include all encounters. The fax shall include the caller’s name, date of birth, purpose of call and the advice provided to the patient from the Nurse Advice Line
The Contractor shall hold all information provided by WSH&WC and its members as confidential, and any and all such information will not be distributed to any third party, especially medical information of the members. The Contractor will take all reasonable steps necessary to safeguard the privacy of member information.
The Contractor is not responsible for Acts of God, acts or omissions of WSH&WC or other actions beyond the control of the Contractor while performing services under this agreement.
The Contractor’s Nurse Triage process shall utilize specialized Nurse Triage process and shall utilize...