Scheduling and Metering Software

United Utilities (UU) is undertaking a review of its billing platform and future scope requirements. The purpose of this PME is to understand the capability and capacity of the scheduling and metering tools in the market in order to inform any future billing platform procurement strategy. Interested parties will be required to complete an NDA and attend a supplier session.
The objectives and requirements of scheduling and metering are outlined as below.
Objectives
1) Consolidate field operations into a single platform
Reduce fragmented tools and manual processes with one system managing all FMO, proactive and reactive jobs, from booking through to close.
2) Improve appointment efficiency
Reduce failed visits and wasted field resource through better pre-appointment information, skill-matched scheduling and real-time engineer comms.
3) Create end-to-end visibility across the meter lifecycle
Give operations, field teams and management a real-time view of jobs status, asset health and SLA performance - with automated workflows to support jeopardy scenarios.
4) Automate/ Improve payment and performance management
Reduce manual effort from third-party payment validation and processing by generating accurate, evidence-backed payment information.
Current metrics for appointments and installations:
1) Service Appointments, circa 1 million per year
2) Cancelled Appointment circa 170,000 per year
3) New Meter installations circa 215,000 per year
4) Cases Completed circa 500,000 per year
Key Requirements
M001 Planning & Scheduling
The ability to book, manage, and dispatch planned and reactive jobs across multiple appointment types (Eg installations, exchanges, meter reads, audits), with appointment optimisation performed against defined parameters. Including ability for customer to self-serve.
M002 Appointment Management
The capability to manage the complete appointment life cycle, from scheduling through completion, including proactive in day jeopardy identification and...